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Customer service and Frequently Asked Questions

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How do I book an Umrah trip via Bookingyourumrah?
You can easily book through our website: choose an Umrah package from the overview, click on 'Book now' and fill in the required information (passenger information, preferences, etc.). Then follow the steps to make the payment – you will receive a confirmation of your reservation by email. If you encounter any issues, our customer service is ready to assist you by phone or chat during the booking process.
Can I compare multiple trips/packages before choosing?
Yes, you can compare multiple trips/packages on our website. Use the filter and sort options to compare by price, duration, hotel quality, and more. This way, you can make an informed choice.
How do I know if my booking is confirmed?
You will see a confirmation on the website and receive an email immediately after booking. This confirmation will include a unique booking number and all travel information. If you have received this confirmation, you can assume that your booking has been successfully registered; we will then proceed with the further processing (e.g., applying for the visa).
Can I book for multiple people at once?
Yes, you can add multiple travelers in one booking. During the reservation process, you have the option to select the number of pilgrims and fill in personal details for each. This way, you can easily book for yourself, your partner, and children all at once. The price will be automatically calculated for the correct number of people, and we ensure that you are grouped together in one room or arrangement as specified.
Can I book a trip for someone else?
Yes, you can book a trip for someone else. During the booking process, simply fill in the details of the person or people who will actually be traveling, even if you are not going along. Make sure you have all the correct information on hand – such as names according to passport and dates of birth. Also, keep in mind that later communication (such as visa documents or e-tickets) will go to the email address of the main booker, so you will need to forward or coordinate those with the traveler.
Do I need to create an account to book?
No, you do not necessarily need to create an account. You can also place a booking without an account; we only ask for the necessary information. However, if you plan to book more often or want to track your booking online, having an account is useful. During booking, you have the option to set a password and create an account—this allows you to log in later to view your booking status or add extra services.
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